D724 Bilişim Hizmetleri Tic. A.S.

Our Quality Policies and Documents

Integrated Management System General Policy

ISO 9001 Quality Management System, ISO 10002 Customer Satisfaction Management System, ISO 22301 Business Continuity Management System, ISO 27001 Information Security Management System, ISO 27701 Personal Data Management System, ISO 20000-1 Information Technology Service Management System standards;

- To provide information security requirements arising from national, international or sectoral regulations to which it is subject, to fulfill the requirements of relevant legislation and standards, to meet its obligations arising from agreements, and corporate responsibilities towards internal and external stakeholders,

- To comply with personal data protection legislation and data protection principles,

- Provide secure access to its and its stakeholders' information assets,

- Protect the availability, integrity and confidentiality of information,

- To continuously improve all processes by effectively managing risks and opportunities,

- Maintain the credibility and brand image of the organization,

- To apply the sanctions deemed necessary in case of information security breach,

- To maintain and improve the level of information security over time with a cost-effective control infrastructure.

- To meet customer expectations and increase customer satisfaction with an approach based on customer satisfaction,

- Handling customer complaints effectively and resolving them in a result-oriented manner,

- Ensure the sustainability of business/service continuity,

- To create an organization that can respond to emergencies in the shortest time and in the most effective way by creating emergency plans and to ensure their effectiveness,

- To provide the necessary trainings to increase the competencies of employees, to ensure participation, encouragement, motivation and communication,

- To continuously improve the performance of management systems within a process approach,

Commitment.

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